Customer Service

In order to better serve you we are using a support ticket system:

1. First, please read the "Instructions" sections if you are not familiar with how the game works.
2. Next, take a moment to consult the Frequently Asked Questions below, which addresses most common issues.
3. If you need further assistance, please open a support ticket below or send an email to

We always appreciate your input, so if you have a suggestion, please check if it exists in the Suggestions Box and fill out a Suggestion Form otherwise.

Frequently Asked Questions

About my account

1. I didn't get my activation email, where is it?

Check your bulk mail folder. If it's not there, the email is probably just delayed taking the scenic route through the internet. If you want you can sign up again but be sure to only activate one account.

2. I can't login, why?

First, make sure that you're using the right password. Fill out the "I forgot my password" form and try again with the password we send you. Still having problems? If you are using Internet Explorer, go to Tools=>Internet Options and drop the cookie protection level to "Medium High" (under Privacy tab) or [recommended] add www.conquerclub.com to the Trusted sites (under Security tab). If you are using Firefox, go to Tools=>Options=>Privacy=>Cookies and check off "Allow sites to set Cookies" or [recommended] click on Exceptions to "Allow" www.conquerclub.com. If you have McAffee or some other internet security software installed, you may also have to set it to allow cookies from www.conquerclub.com.

3. I don't want my account anymore, will you delete it?

Once accounts are created they will not be deleted.

4. How do I change my username?

At this time you cannot change your username. However we will offer this service in the future. Please don't create a second account as that will just get you banned.

5. Can I change my email address for Conquer Club?

Sure, just use visit Control Panel -> Profile -> Edit account settings.

6. My country flag is wrong. Can I change it?

Your country is determined automatically by looking up your IP address in a GeoIP database. It isn't meant to reflect your nationality. Furthermore, the database is only 99% accurate so some members may show an incorrect location. Unfortunately there is no way to override your country flag.

7. How long is it before an inactive account gets deleted?

Accounts do not get deleted, but they will drop off the Scoreboard if there is no activity in 30 days.

8. What is an avatar and how can I use one?

Avatars are small pictures that display each post. Each user may choose his/her own avatar. To use an avatar head to the My Profile link on the left and scroll down to the bottom of the page. You may use an image that is hosted on another site as your avatar. To do this, just enter the URI into the text field. It is recommended that the images are small and do not deform tables or distract people. If you have an image on your computer that you would like to use, you may upload the image to the server that the board is on. You may upload an image on your computer by clicking the Browse button. You may also upload an image by entering the URI that the image is located at.

9. What is a signature and how can I use one?

A signature is a picture or text appears below each of your forum posts. To add a signature head to the My Profile link on the left and look at about the middle of the page. From the forum guidelines: Signatures larger than 150 pixels high by 600 pixels wide just scream "I am compensating for something" and should be reduced in size.

10. How do I advance in rank? Can I get demoted?

Players move up and down the rankings as determined by their score and experience. Ranks requirements are explained in the Instructions.

11. Can I mail my payment for Premium Membership to you?

No. We don't want to deal with bounced cheques, cash lost in the mail, regular visits to the post office and manually updating records. All you need is a credit card or chequing account to pay via PayPal. Please use it if you can. Alternatively you can ask a friend or relative to buy you a Premium Membership Gift Certificate, always accessible from the "Home" page.

12. I paid for premium membership but I still don't have it. When will my account be updated?

As indicated on the Premium Membership page, payments made from a chequing account take 4 business days to clear. Don't worry, everyone gets what they paid for!

About the rules

13. Can more than one person play from the same computer?

The short answer is yes. Our Multi Hunters are pretty good at distinguishing roommates & family members from people with multiple accounts. However, some members prefer playing only in team games with people from the same computer to avoid accusations of cheating.

14. Can I make an alliance or truce with another player?

Yes, but you must conduct all diplomacy in the in game chat.

15. Can I let another player take a turn for me when I am away from the game?

You can, with the stipulation that the account babysitter is not your opponent in any current game and does not start or join new games (except for ongoing tournaments). It is common courtesy to announce in game chat that another player will take your turn(s) during your absence. Furthermore, you should only take another player's turn if they are in danger of missing a turn, not for the purpose of gaining a tactical advantage.

16. I think someone is cheating and has broken the rules, what should I do?

When you suspect secret diplomacy, you should leave the players in question appropriate ratings and add them to your foes if you no longer wish to play with them. If you feel certain about players engaging in secret diplomacy or if you suspect multiple accounts, consider reporting them in the Cheating & Abuse Reports forum by posting a new topic.

About gameplay

17. How do the dice work?

The dice are based on high quality random numbers from Random.org. The numbers are read from a large file containing columns of numbers from 1 to 6, in the format A1 A2 A3 D1 D2. When the dice are rolled, the game engine reads a line from the file and discards it. The appropriate numbers are used and the others are ignored. The file contains 500,000 lines of dice rolls and is re-loaded when all the lines are used up. As of November 2007 we consume 850,000 lines of dice rolls per day.

18. Seriously, How could I possibly lose X men while attacking a territory that only had Y? Are the dice broken?

The dice rolls on this site are randomized by Random.org so it is possible to lose that many rolls. It is human nature to remember the losses more than the wins.

19. How do I cash in a set of cards?

When you have a valid set (one of each colour or three of a kind) the game will automatically prompt you to cash in during deployment.

20. How do I surrender or drop out of a game?

Once a game has begun you can no longer drop that game. The only way to get out is to win or lose. We suggest winning.

21. Why do people get extra armies when they miss turns?

The fact is that things come up in real life and many people cannot reach a computer every single day. People who missed a turn are not receiving any bonus, only the armies they would have normally received. Getting the armies for turns missed encourages people to return and continue playing the game, which is one the most important things. A decent player will be able to keep track of how many missed armies an opponent can add, and act strategically to counter the extra armies.

22. Help! I don't see the game board, only numbers! What can I do?

Waiting patiently usually does the trick. If not, try pressing F5. Manually clearing your Internet cache may also work.

23. New Recruits are always dead beating is there any way to avoid playing with them?

We were all at one time new recruits and when you started you wouldn't have wanted to be excluded from certain games. We feel it is better to treat everyone equally. If you really don't want to play with them though you can always go premium and play private games with people you know.

24. What happens to the armies and cards of a player that is kicked out for missing too many turns?

Normally, after someone is kicked out for missing too many turns their armies become neutral and their cards are returned to the deck. However, when a player is auto-kicked in a team game, the first surviving teammate inherits the armies and cards. When players are auto-kicked in a terminator game their armies remain on the map, and you can still get cards (and points) from them if you eliminate the deadbeat before the game is over.

25. If you eliminate an active player what happens to his cards?

You get them.

26. How did my opponent cash in a set of cards in the middle of his turn?

If by eliminating someone you have five or more cards you are then forced to turn at least one set in but you can turn in as many sets as you have available.

27. If my time runs out before I end my turn will I still get a card if I conquered a territory?

No. Keep your eye on the clock! One hour after you start your turn it will end and you will lose any cards you may have earned.

28. Can I join a Doubles or Triples game without having other team players in mind?

Sure, you can. But it is advised to go into any team game with players you know.

29. My team holds an entire continent why aren't we getting the bonus?

In order to get the bonus for a continent one player must hold the entire continent.

30. How can I get a whole continent without attacking my team mate?

You can't. The best thing to do is fortify all but 1 of your men from the territory your partner needs, this will make it easier for them to take the territory.

31. Can I start a new game once I get eliminated, even though it remains on my active list?

Once you are eliminated from any game it does not count toward your game limit, if you are non-premium.

32. Is there a certain amount of time a game can or will last?

Games currently can last anywhere from minutes to months.

33. How do I participate in a tournament?

Check the Tournaments forum for Open and Active tournaments.

34. How are points calculated?

Conquer Club players are initially given a score of 1000. At the end of each game, the winner takes points away from each loser. The points to be awarded is calculated as (loser's score / winner's score) * 20, up to a maximum of 100 points from each opponent.

35. What is the reinforcement ratio to territories held?

The player will receive one army for each three territories under their control, with a minimum of three per turn (unless otherwise noted on game board).

36. I just started a sequential game and I didn't get to take the first turn. Why not?

The starting order in a sequential game is randomized so while sometimes you will get to go first that is not always the case.

37. Can I view a friend's game?

Sure just head to the game finder on the left hand tool bar and enter either the friends name or the game number.

About miscellaneous stuff

38. Is there any software to install?

You don't need to install anything, but there are a number of tools available to enhance your conquering experience.

39. How do I get good ratings?

One way is to be active in the game chat, contributing something to the game and causing the other players to have a better experience.

40. One of my ratings disappeared, what happened?

A rating can be deleted at any time by the person who originally left it.

41. Game Chat messages disappeared, what happened?

You placed the author(s) on your Ignore List, so their messages were filtered out of the Game Chat.

42. How do I make my own map?

Check out the Map Foundry forum. The first few topics contain everything you need to know about Conquer Club cartography.

43. What is a clan or usergroup? How do I join one? How do I start my own?

By being in a usergroup/clan you get access to a private forum and the ability to associate with friends and similarly minded members. To join a usergroup/clan, look out for recruitment topics in the Callouts forum or contact the leader directly. To start your own, follow these directions.

44. I want to organize a tournament how do I start?

You should start out by checking this thread in the Tournaments forum. If you have any further questions you can always contact our friendly tournament directors. Check out the tournaments forum to see who the current directors are.

45. Can I advertise on your website? Why don't you have advertising?

We don't have ads on Conquer Club because we want to preserve our non-commercial atmosphere.

46. Who is in charge?

The admin team consists of Lackattack (Webmaster), Twill (Community Manager), AndyDufresne (Alpha Monkey & Foundry Foreman). The admins are assisted by a team of staff and volunteers who help keep everything in order.

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