Doc_Brown wrote:We had a big surge in December as people were going on holiday breaks. I suspect a lot of them went inactive again at the beginning of January, and we're seeing them fall back off the scoreboard.
not so sure on that ...30 days inactive removes them from list so in feb we would have seen those fall ..this is a high drop rate but does not show the amount going freebie ...couple the two its double yikes ..im seeing so many go freebie the gate way to logging off for good
Survey the last 1000 that left to get data on why ..if possible try and address those issues ..if many surveys come back go further in the list ..it also shows site cares about its members and may even bring some back ...
keep it simple 4 or 5 questions and offer incentive for time taken to fill out the survey ..
nothing ventured nothing gained
zeus111